Bottom line: If you wear a nice uniform for work, DO NOT go to this place. They lie, cheat, and ruin your clothing.
Sorry for the long story, but I thought you should be warned. As you can see, besides the shoddy dry cleaning, they lied to me about replacing the braid for free, and cheated me by destroying my pants without my permission, backing me into a corner of where I had to pay.
My shirts came back smelling very bad. Spoke to another clearners who said that smell comes from the cleaner overusing their chemicals, trying to get too many items done. Basically on the cheap. I will pay a lttile more and avoid the smell.
So I get the braid. With all the costs involved, it cost me nearly $40. I go back in and the stains are still present. A different woman is working that day. I give her the braid that I bought so that they can replace it. She tells me I should take it to a tailor. I explain that I was told to buy the new braid so that they could replace the one they stained. She then asks me how much I think it should cost. Confused, I tell her that they told me they would replace it for free since they stain the braid. She says that she doesn’t know about that and would have to talk to the owner. I tell her that that was what I was told. I gave her my phone number and specifically told her to have her manager/owner call me if they are not going to do it for free. After all, I was not to keen on giving this place more business.
Three weeks go by without any call from the manager/owner. Assuming they must be done and needing the pants for an event the next week, I go in to pick them up. Low and behold they are not done. The lady tells me that the owner is insisting that a pay. But here is the best part. They pick up the pants, which were balled up on the end of their table, and show me that they had already ripped off the braid up to the pockets. Without my permission, they essentially tore the pants apart and now I was backed into a corner to pay because of the tight deadline. I tell the lady to go ahead and do it because of my tight timeline and that I would deal with the manager about paying.
I come back a third time to pick up my pants and again the stains are still present. They said they could not get them out. At this point, I was a bit frustrated and asked them how they were going to fix this. They said they would try one more time. However, they told me that, if it didn’t work, they would replace the gold braid for free if I supplied them with it. This made me a bit more frustrated because they told me I would have to buy the braid and they wouldn’t pay for the braid, but that they would sew it on for free.
I am in the military and after attending a function in my dress uniform, I brought it to this place to be dry cleaned. I picked it up, paid, and went home. As soon as I took it out of the bag, I noticed blue stains on the gold braid that runs along the sides of the blue dress pants. It appeared that whatever process these used to dry clean, caused blue to leach off the dress jacket or pants on to the gold braid. I brought it back and they said they would redo the pants.
I come in to pick up the pants, which are finally ready (though the sewing job wasn’t the best by any means). Before paying, I ask to speak to the manager or owner. Neither is around. I am given a number for a manager who never answers the phone and does not have it set up for voicemail. I end up paying just so I can get my pants for my event. I have since called the manager multiple times to no avail. The phone just rings and rings and rings.
A new pair of these dress pants would have cost me around $80. I spent nearly that much in buying the braid and having to pay for them sewing it on.
I come back to pick up the redone pants and, there again, the stains were still present. They said they didn’t know what to do and offered to try again. I said ok.
Haymarket Cleaners Inc is a US Laundry based in Charlottesville, Virginia. Haymarket Cleaners Inc is located at 137 Community Street, Charlottesville, VA 22911, USA.
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