I was seen on very short notice and the staff were all super friendly and I got presents ;) They made me feel very welcome and at ease with my dental situation. I highly recommend.
If I were a resident in Cville, I would be a forever customer! My teeth feel great :)
The best dentist and staff! I had a crown in my twenties and Dr. Hodges was the eighth dentist who helped me with it...and it's finally fixed! I highly recommend this dentist (and his staff)! My whole family loves going to the dentist!!
Refused to provide services for tooth extraction because office staff double booked their schedule. I was blamed for the inconvenience of the double booked time slot and was told my condition wasn't an emergency and that my condition didn't happen over night. When I called to schedule the appointment for the extraction earlier this morning, the office staff explained I had called the right place to have this done, that they would definitely be able to see me and get the teeth removed the day of the appointment. This was not the case. Again, I was blamed for the double booked appointment, the dentist was extremely unkind, unconcerned and displayed high level of unprofessional attitude. After looking at my teeth, I asked the dentist if he'd be able to extract the tooth, he lashed back with " I have a patient waiting." Uhhh, aren't I that patient is what I wanted to say, instead I left. Gave their hand painted Mason jar(they give presents because they need to overcompensate for lack of concern for their patients health)back to them and walked out. Felt as if I had just woken from a terrible dream as I drove home, in pain, at risk of infection, no relief of my situation. I apologized for bothering them and being an inconvenience to their office and boss. Was not expecting this outcome based on how pleasant the office staff member was over the phone when I called to see if they had time and space available for me. Highly upset and disappointed, did I mention still in pain, risking infection and can't take anymore time from work. That's right, I left work early anticipating relief and not having to take more time off after today due to the teeth giving me a fit.
I have been going to Dr Hodges since 2004. His work is excellent. Never does more than what is needed. He also sees my wife and kids. All of his assistants are very nice. The front desk personnel make you feel welcomed.
The customer service was excellence. The staff was exertemly friendly and my hygienist knowledgeable and great at what she does! In addition to giving me welcome gifts, they put wax on my hands which left them feeling silky smooth. I also got presents upon departure.
Description of Complaint:
I am working temporarily in Charlottesville and found Dr. Hodges through my insurance. I was due for a much needed cleaning.
I have never had an experience like this at the Dentist before, Albemarle Dental Associates truly pampers you.
Albemarle Dental Associates is a US Dentist based in Charlottesville, Virginia. Albemarle Dental Associates is located at 2250 Old Ivy Rd #3-4, Charlottesville, VA 22903, USA.
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