Update: I got my hair fixed elsewhere, and the manager of the salon called and apologized and tried to make things right. I would be careful going here to get your hair done, it seems like the training expectations for the stylists is highly variable.
I love Ulta. I started going there after a friend recommended it and now it has become my one stop shop. You cannot beat the selection, and the rewards program means i can earn points to pay for other goods and services. Those 20% off coupons are helpful around the holiday season! Ashley Washington does my hair and is phenomenal— she did my keratin treatment and my cut, booking her for my color retouch! Savannah is amazing at picking out lip shades and was very helpful. The manager there is also really friendly and gave me some great advice. Tamara does the facials and runs the Dermalogica Skin bar— she did my facial once and it felt super healthy and soft, and she has also pointed me in the right direction for products to help with my skin (combination oily/acne/scarring). It’s actually helping. Despite some of the negative reviews here, my experience has been great and never have I had any problems with booking an appointment or calling for help.
Great selection of products!
This place is horrible. Went to purchase my girlfriend some makeup and didn't have any assistance at all. No one asked if i needed help or anything. Im a guy. What do i know about makeup. When i asked for help an employee completely ignored me and walked off. And when i went to the register the employees was beyond rude. I wouldn't recommend this place to know one.
I sat for four hours getting my hair done by someone who said they were experienced with bayalage. I get done, my hair is barely one shade lighter, but there's now a straight line across my hair of where they put the color in. I basically look like I forgot to get my hair done for months and my roots have grown out. Because it's so awful, they want me to come back in two weeks to sit for another four hours. Complete waste of time.
The employees here are helpful and knowledgable about their products. I don't always know exactly what I'm look for, but they're friendly and patient with me. In particular, Carmen spent about 20 mins or more matching concealer to my skin tone and checking the back of the store for a color that was out of stock.
Somewhat pricey but some times are worth the $$
Ulta Beauty is a US Hair Care Studio based in Charlottesville, Virginia. Ulta Beauty is located at 977 Emmet St N, Charlottesville, VA 22903, USA.
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