I've been renting from the two Avis locations in Charlottesville for a couple years now. I've chosen not to own a car and have found that Avis makes it possible for me to live car free while having ready access to a car when I need one. The service is reliable, affordable and other than a few hiccoughs along the way, it's been really fantastic.
Overall, I couldn't recommend these guys more highly as they've proven to be fair over the years and have helped me make a lifestyle choice that has saved me a lot of money, time and frustration.
That said, there are definitely a few things to keep in mind if you want your rental experience to be positive. All of the times I've been at the counter and heard other renters complaining about service it's been because the rules or terms of the contract were either not followed, or blatantly ignored. Just filling the tank and bringing the car back on time guarantees you'll not be surprised by unanticipated charges.
Rented the car online through AVIS (I pre-paid) . When I was billed, they didn’t apply the pre-pay code and I was billed twice for the Car. The Charlottesville office was not helpful, after calling the 800 number they said it would take around a week to get a refund for the double billing. Since it was a long rental, it really put me in a financial bind.
Although I used the budget rental, it's essentially the same, handled by the same representative at one counter. This place is for the get in/get out types. I arrived to pick up my car third in line, and was out on the road in less than ten minutes! And on returning, even though they opened five minutes late, the process was even quicker. One guy came and just left the keys and a note (not sure how it all turned out for him). And I barely had to talk to anyone.
When I've had any disputes about charges, I've found the staff to be friendly and helpful, and in cases where there was any ambiguity about a charge, they've removed it immediately.
Avis Car Rental is a US Car Rental based in Charlottesville, Virginia. Avis Car Rental is located at 1531 Rio Rd E, Charlottesville, VA 22901, USA.
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