I was not surprised to see such a low rating on this location. They have not been able to provide me with a car for my reservation for 4 consecutive days now and the excuses have been plentiful and insane. They are totally incapable of returning a phone call and only act happy when they commit you to hanging up the phone. I gave them one star for successfully answering the phone every time I called them.
horrible experience I wish I can give them 0 stars
This review is for the Hertz Rio Hill Charlottesville location and I would give 0 stars if I could! Cameron who says he is the manager, broke his word and their agreement with my insurance agency to pick up their customers regardless of how far away they are from the office. Cameron told me on Friday July 1, 2016 that he would honor the agreement and pick me up and he confirmed again today July 5, 2016 that somebody would be here at 2 pm to pick me up.
I was the victim of a car accident. Whole thing has been a nightmare. Including this guy. He tried to up sell me an insurance I didn't even need- but only AFTER I had a panic attack about it in the Lobby. I'm not made of money, but this guy had no pity. He then proceeded to call me every other day after my base insurance coverage expired. The best part is that he wasn't the first to tell me my coverage was ending. I called first to tell him that he was a liar about selling me something I didn't need & couldn't afford. He also didn't let me know that he would not be in the office when I was dropping off the car. I left the keys in the hotel lobby. The journey started off incredibly well, but ended terribly. If you're going to rent here- ask PLENTY of questions. Keep after this guy- he's got a lot going on. Make sure you know exactly what you're getting yourself into.
This was my first experience with Hertz and because of Cameron breaking his word and complete LACK of Customer Service and RESPECT it will be my last!!! I will use their competitor from NOW on regardless of what my insurance agency recommends.
At 2:25 pm still no driver or phone call from Hertz so I called them only to now be told by Cameron that they would NOT come to pick me up despite their agreement with my insurance company.
DONT BOOK HERE. If I could give them 0 I would. Made my reservations a month ago. Took a cab to pick up my car. No one at the desk. called the number, he tells me they closed that location and I need to go 3 miles north on Rio road. No one called emailed or anothing to tell me HORRIBLE
Hertz is a US Car Rental based in Charlottesville, Virginia. Hertz is located at 105 Emmet St S, Charlottesville, VA 22903, USA.
Please contact with Hertz using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Hertz opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.