Friendly and helpful. Clean place. Never an issue scheduling an appointment.
Instead of trying to address the issue, the manager made every effort to cover it.
Tried to get a new patient appointment, they said come back in 2018
I wanted to love this doctors office but the multiple issues that I ran across, forced me to find another doctor. First off, the staff is very friendly for the most part. However, one NP in particular, appears to have a very firm stance on her opinion and is not afraid to tell the patient they are wrong if they question anything they say. She told me I had to quit taking my ADHD medication or else she could not work with me anymore. There was no getting around this and I was made to feel terrible and guilty about taking my prescribed medication. I was also refused a referral to a specialist, on the account that the NP did not feel “comfortable” with the request, which I imagine is because they only believe that it should be a last resort, even when someone is in great pain apparently. This was after multiple visits, with the same issues being brought up to the NP. Every visit, I was told that the vitamins I was taking were all wrong and that I should purchase the ones sold by the NP, on HER website, with HER referral code, so I could receive a “discount.” Any other vitamin on the market was not good enough or even toxic, according to her. It did not matter that I did not have hundreds of dollars to spend on vitamins and she would not provide alternative options that did not come from her. Any time I called the office, I would have to wait multiple days before I had to call THEM to see if there was an update on my inquiry. My prescriptions were often incorrect when sent to the pharmacy and it was just an overall headache. Once again, I wanted to love this doctors office, but after only being there for less than a year, I would advise anyone to just find another doctor and not waste your time. Things were just a little too shady for me.
Really bad, I would not recommend this place and I strongly suggest that you avoid their lady nutritionist, she's running a funny business.
I have been very happy with the care I receive when there. But, they are impossible to reach on the phone which is very frustrating. They have also messed up 50% of my prescription orders over the last two years. So when I get to the pharmacy to pick it up, the order is wrong and then they won't pick up the phone to fix it on the spot. So I have to leave a voicemail and then make a separate trip to the pharmacy. Their lack of attention to detail on this is leading me to change primary care physicians.
Downtown Family Health Care is a US Doctor based in Charlottesville, Virginia. Downtown Family Health Care is located at 310 Avon St #9, Charlottesville, VA 22902, USA.
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