The mattress came the very next day like he promised. We however ,were not happy with the mattress at all. After visiting with him the very next day, with no sleep, because of the mattress, he was willing to show me other mattresses to meet my needs. Even with an unsatisfied customer because of the product, Max was still willing to do everything to make us happy and will be replacing the mattress to one that better suites us and are sleeping needs. Thanks again. Can't wait for my new mattress, seriously I cannot wait! I need sleep. Lol!
Needing a replacement mattress for our guestroom on short notice we visited Mattress Warehouse in Charlottesville. The salesperson (MAX?) was excellent. He listened well to our need, concerns about materials and quality. He gave us three or four options including a custom adaptation to fit an antique bed frame (which we did not end up choosing). The set we chose was well within our budget and was as good as "floor sample" specials we had seen elsewhere. While the purchase order/delivery form was quite cryptic. Max was responsive to my questions about exactly what these SKU and DESC codes meant. We also got the exact manufacturing information and model number off the tag on the model in the store. Delivery was made the very next day with those delivering giving us a clear 3 hour window, a anticipated time within that and a timely update as their delivery schedule progressed. Those delivering the set were courteous and careful. They helped confirm the exact specifications of the mattress delivered, help me document the delivery and condition, and removed the old set using the sealing bags that contained the new mattress.
Great service. Great beds. Excellent, fast delivery. The best!
I want to thank Max, for helping me and my husband find a mattress in our budget. He was very understanding and willing to get right to the point with pricing so there was no haggling. Honesty gets you further then anything in the business world.
Great product and excellent sales/service from Max and Adam in Charlottesville. I asked a million questions, changed my mind at the last minute for a different style, and they were very patient and helpful. Highly recommend this store and these guys!!
Great customer service! So helpful in the store when I had lots of questions. Delivery was simple and quick! They sent me an email the night before letting me know the window of time they would be arriving the next day, they called me that morning as well, and then called again 30 minutes before they arrived. It was a perfect amount of communication to where I didn't have to take off a half day of work waiting for a mattress! Great experience!
Mattress Warehouse Of Charlottesville is a US Lodging based in Charlottesville, Virginia. Mattress Warehouse Of Charlottesville is located at 1500 Seminole Trail, Charlottesville, VA 22901, USA.
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