I've been using W. E. Brown since moving into my new-to-me-but-actually-old home in Charlottesville. The new heat pump retrofit, furnace repair, and all general pipes-and-wires work this house needs are handled by W. E. Brown if scheduling permits.
Fall has finally begun and the heating system couldn't handle it. Called W. E. Brown and they were backed up... I was on the waiting list for the following day and they got to me before lunch. Between the administrative person and Sam (field tech), they were fantastic. Sam diagnosed the problem and was more than willing to teach me as he worked through the diagnosis. At the end of the day, we have heat again... but getting to that point was actually a pleasant experience!
Michael Anders of W.E. Brown is a careful, nice, and is a superb electrician who is pleasant to have around the house. He checks everything with you, but you can leave him alone to do his work. He isn't satisfied just to replace parts, but probes until he finds the source of the problem. Good man, good company.
Prompt. Courteous. Respectful use of our time. Used booties when walking through house. Explained results of visit. Would be glad to be served by Matt again.
I recently called WE Brown when my furnace main air fan would not come on. I explained the problem to the assistance person (Jennifer) who dispatched technician Matt C. and his assistant Jonathen. She also gave me a 30 minute heads up on their arrival. They arrived by early afternoon, as scheduled, and quickly diagnosed the problem and gave me preliminary estimates of solutions. Matt followed up quickly with written detailed estimates via email. Jennifer clarified several points on the estimates when I called in to the office. I found all the WE Brown staff to have a professional.bearing and each was friendly and set me at ease. I appreciate the complete transparency on each of the costs as we proceeded from standstd service charge to the additional diagnostic charges. Jennifer and Matt made the service process clear and easy.
Most recent work was an old gas furnace/wall heater needed repair. Sam Walker knows his stuff! Quick work, effective repair, and prompt follow-up if necessary - all things I can count on with W. E. Brown.
W E Brown Inc is a US Plumber based in Charlottesville, Virginia. W E Brown Inc is located at 915 Monticello Rd, Charlottesville, VA 22902, USA.
Please contact with W E Brown Inc using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find W E Brown Inc opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Plumber in Charlottesville