I had to change my review after being totally ignored by the sales staff and General Managers. I was trying to buy a previously owned ML, but the sales department ignored me, my emails, and never even returned phone calls. I found the front office to be totally lacking in customer service or attention to potential clients. The Service Department should be rated at least 4-stars but you have to rate the entire dealership so since I can't leave zero stars...I'll give them one in honor of an excellent Service Department staff!
The broccoli salad was great! (Megan offered me some of the left over from lunch the dealership had to go with the sandwich I brought with me while I waited.)
This franchise has great people working in their service department! They are super helpful and friendly. I've been using them for years and I will always do so. I'm and extremely loyal customer because they always work with me to help get things done. I also trust that they have my back!
I brought my car in for an A service and a state inspection. I had already had the oil changed, tires rotated, and DEF filled; so I asked that those not be included. Megan told me the State Inspection was basically an A service minus those things, so she suggested skipping the A service. I get the state inspection gratis. Her honesty was great and increased my level of trust in the service department.
Mercedes does a great job with service. I only called yesterday, and they were able to fit me in despite such short notice. We have been using their service department for 18 years and have been very satisfied with the quality of service.
I bought my Mercedes in February, and the experience was great. Bill Lyttle was fantastic and patient, answering all of my questions. My 16 year-old was in a small accident in my new car only a month later. Brown's Collision Service was wonderful, and Bill even came to pick me up and take me to work after I dropped off my car for repairs. Just last week I smelled something burning in the exhaust and Megan was so helpful. She took my car without an appointment and had my car back to me just a few hours later. There was no issue - but Brown's did an entire review of my car. Wonderful people - great service!
Mercedes Benz Of Charlottesville is a US Car Dealer based in Charlottesville, Virginia. Mercedes Benz Of Charlottesville is located at 1381 Richmond Rd, Charlottesville, VA 22911, USA.
Please contact with Mercedes Benz Of Charlottesville using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Mercedes Benz Of Charlottesville opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Dealer in Charlottesville