The people here are very kind and easy to work with. As a younger woman, I absolutely dread going to body shops because I feel like I'm going to get charged a ton of money for things I don't need. I went here to get my turn signal fixed, and the same guy who checked me in fixed it in about 10 minutes, then didn't charge me a cent. Just fantastic customer service in a place I would definitely go back to.
Outstanding and on target. I had some serious damage done to my car while it was parked and Masters was recommended. They were efficient professional courteous etc etc- They were easy to deal with and really know their business. The work was outstanding. They had the parts ordered by the time I brought the car in. Took care of a rental car. Friends have used other body shops in the area and were satisfied with them but Masters came highly recommended and they lived up to it.
I was in and out of Masters in less than 15 minutes upon pick up and drop off of the rental. Five minutes of pleasantries/paperwork and the rest was wrestling my car seat :) They fixed my bruised and battered truck like it was their #1 priority, kept me in the loop regarding pick up and extending my rental coverage and I couldn't be more pleased with the awesome staff. Kudos for you all and taking pride in your everyday and making mine a little less hectic!
Really great service, and they went above and beyond. Very clear they take pride in their work, even when it's someone else's insurance paying for a minor scratch.
A deer struck our car on Labor Day 2017. The car had $5800.00 damage but was still drive able. At the recommendation of My insurance company we took the car to Masters Auto Body. Right away the staff was friendly and very helpful. They even had a rental car for us. The time line for repair was 9 days, so on the following Monday I stopped by to see the progress of the repairs. I was shocked to see that the car was completely together and ready for detailing! This was 4 days total!! Due to scheduling we could not pick up the car until Wednesday morning. The detailing job was superb, the car looked new. The paint and body panel fit was excellent. I could not have asked for better. For great customer service, and true experts in the field Masters is the way to go!
Masters Auto Body Inc is a US Car Repair based in Charlottesville, Virginia. Masters Auto Body Inc is located at 1200 Monticello Rd, Charlottesville, VA 22902, USA.
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