This place is horrible. The guy in the front has a terrible attitude. They tried to charge me $155 to change my blinker lights in the front of my car and tried to justify that outrageous price by saying he had to take my headlights off the car. I have never worked on a car in my life, but it literally took me 20 minutes to watch a YouTube video and change the blinker lights myself at home. NO I DID NOT HAVE TO REMOVE MY HEADLIGHTS. I know that the shops don't make much money off of state inspections, but it is completely unethical to lie and attempt to cheat customers out of money. I will never come to this place again, and I would steer everyone I know away from this place.
I'm giving University Tire two stars because of my 2 hour wait time. If I would have been a walk in, I would have understood, but that was not the case. I made an appointment for 10am a week prior to bringing it in. This is not an exaggeration when I say I waited two hours! My receipt states they were finished with my vehicle by 11:51! At 10:40, my vehicle was still out on the lot so I went and asked how long it takes to have tires changed and made a remark about how they must not honor appointments because my car was still sitting outside! Do not take the time to make an appointment because clearly they don't honor it! On top of it all, they clearly don't know anything about customer satisfaction because they never offered to make it right! I'm mad I gave them my business especially since I had all four of my tires replaced!
I used to use University Tire for tires and oil changes all the time when I lived and worked in Charlottesville. We have moved over the mountain so I had not used them in a few years. I do still work in Charlottesville and on the way to work on June 1st I realized my inspection had expired the previous day. I dropped the car by University to have it inspected. They shuttled me to work and then about 11:00AM I got a call that I needed almost $700.00 worth of work to my car for it to pass inspection. Something did not sound right so I allowed them to reject the car. I picked it up and took it to the mechanic that works on the car but does not inspect. When I showed him the list he questioned the repairs and gave the car a quick look. He did not see the need for the repairs. He recommended I take that car elsewhere to get it inspected. I did and the car past no problem. I have read through the reviews and this seems to be a recurring theme for this shop now. It’s a shame they used to be a good shop, but I won’t be back.
This place usually is pretty good, but don't rely on their shuttle service. Most of the time when I call earlier in the morning, they don't have a shuttle driver. Today, I dropped off my car at 12:30pm. They told me it would be 4 to 5 hours because they were backed up. I said that was fine because I didn't leave work until 4:30 or 5. I made sure that they could pick me up when it was done, waited a few minutes for them to get the shuttle around and they took me to work. I called at 5:30pm and they said my car was next in line. I called back at 6:15pm. They said they were finishing up on the car and that I could start that way. I told him I was promised a ride and he said he didn't have anyone to come get me. He said he would try to find someone and call me back. At 6:35pm, he called and said he had someone on the way. I like and trust this company, but the shuttle could be more reliable.
I have nothing but wonderful things to say about University Tire and Auto Center !! Was very pleased with my service today and I will be returning with my business as well as referring friends here. I called today at 12:30p.m. and spoke with a kind gentlemen whom I explained my situation to that I needed an alignment, tire rotation as well as an oil change, ALL BEFORE FRIDAY. Anywhere else you would have been told it would be days before they could do all of that work, however he said bring it down on your lunch break, we'd be happy to drive you back to work and it will be finished when you get off work at 5:00. Everything was completed perfect and in a timely manner. Thank you everyone at University Tire and Auto on Pantops for making my 2008 GMC Yukon a happy vehicle.
University Tire Auto Centers Pantops is a US Car Repair based in Charlottesville, Virginia. University Tire Auto Centers Pantops is located at 140 New House Drive, Charlottesville, VA 22911, USA.
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